Product Engagement Specialist, User Operations

# Product Engagement Specialist, User Operations

OpenAISan Francisco (Hybrid)
Full-time $216,000 – $240,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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This role builds the systems that coordinate product launches and route user feedback from OpenAI’s support teams to Product and Engineering. It combines project coordination, technical workflow design, and customer advocacy, with a focus on making feedback measurable and actionable.
* Permanent* Hybrid
* 8+ years### Skills and expertiseAPIs Integrations Data  flows

Analytics Automation Lightweight  scripting

Feedback systems

Project management### Key responsibilities
* Build scalable systems for launch readiness, feedback capture, triage, and routing.
* Coordinate product launches across internal operations teams and external partners.
* Analyze support feedback and share actionable insights with Product and Engineering.## How this job compares

Compared with 577 open senior operations jobs on October 10, 2026.Pay:
This job pays $216K to $240K a year. The 240 open senior operations jobs that publish US pay start at $143K on average, so this job starts about 51% higher.

Similar open jobs:
We Love AI Jobs lists 577 open senior operations jobs at 147 companies.

Remote work:
This job is hybrid. 88 of the 577 senior operations jobs (15%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role works on launches and user feedback for OpenAI products, connecting customer experience to product development. Its main focus is operational systems and feedback workflows rather than building AI models.## Full description

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers nAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role As a Product Engagement Specialist on the User Operations team you will be a hands-on systems builder responsible for making product launches and frontline feedback more scaleable, measurable and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams.

We’re looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment.

We are also looking for individuals that will not just do the day to day work - but will also be deeply involved in architecting the systems of feedback sharing and collection with our stakeholder groups across Support, Product, and Engineering. Think data systems, not better slide decks.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new  this role, you will:
• Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing.
• Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support readiness.
• Develop and implement scalable feedback loops between support teams and…