Senior AI-Driven WFM CX Ops Leader; Remote-First
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-10-12
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Business
AI Business & Operations
Coinbase is seeking a Senior Manager, Workforce Management to evolve WFM into a strategic, AI-informed capability within the Customer Experience team. You will own capacity planning, forecasting, and cost modeling across CX, translating complex workforce dynamics into decision-ready narratives for senior leadership.
You will partner with Ops, Finance, Legal, and Compliance to drive alignment on resourcing, regulatory readiness, and automation-driven productivity while shaping how Coinbase plans
We are seeking a motivated Senior AI-Driven WFM CX Ops Leader (Remote-First) to join Coinbase, Inc. in Helena, MT, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Helena, MT, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 166..
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