Account Manager - Health Systems; San Francisco

Position: Account Manager - Health Systems (San Francisco)
The Account Manager owns post-implementation relationships with health system customers and helps them adopt Latent’s pharmacy platform and demonstrate measurable results. The role works across clinical, pharmacy, operational, IT, and executive stakeholders to support renewals, expansion, and customer feedback.
* Permanent* On-site; three days per week in the office
* 5+ years### Skills and expertise

Account management

Customer success

Health systems

Renewals and expansion

Stakeholder managementROI analysis

Change management

Clinical workflows### Key responsibilities
* Build trusted relationships across health system stakeholders and own post-go-live customer success.
* Drive product adoption and communicate outcomes tied to quality, efficiency, and ROI.
* Manage renewals and expansion while sharing customer insights with product teams.## How this job compares

Compared with 417 open senior customer success jobs on October 10, 2026.Pay:
This job pays $160K to $210K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts about 18% higher.

Similar open jobs:
We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.

Remote work:
This job is on site. 144 of the 417 senior customer success jobs (35%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role supports adoption of Latent’s pharmacy intelligence platform, which is powered by a clinical agentic engine. It works closely with customers and product teams, but does not involve building or evaluating AI models.## Full description

About Latent Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment. Latent’s platform enables more than 60 leading health systems that collectively serve an estimated 70 million people.

Founded by Sriram “Sri” Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.

The Role As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.

Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

Must be willing to work onsite from our San Francisco office - expected 3 days a week.

Must be willing to travel as needed for customer engagements.

What You'll Do
• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Proactively identify and mitigate risks…