Director Client Engagement; Burlington, MA,

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Staff Garden’s Director, Client Engagement is a player-coach who leads and develops the Staff Garden Client Engagement team while personally owning a portfolio of strategic accounts. They are counted on for key decisions that impact the department and are an evangelist across the team and cross-functionally about the work we do, the impact it has, and how we make decisions.

As the Staff Garden leader and account manager for a set of strategic health system clients, they serve as a trusted advisor to nursing and clinical executives, driving adoption, program participation, measurable impact, satisfaction, and renewal. They grow each partnership by expanding Staff Garden to additional programs, disciplines, and facilities, and by identifying where clients can benefit from the broader Healthcare Workforce Solutions (HWS) portfolio, including Laudio.

As the hands-on process owner for how Staff Garden clients are serviced, they bring a clear vision for the client journey and build the service model that supports it. They are generative, process-oriented, and solutions-focused, and driven by achieving their goals while growing their team and delighting our clients.

This position will have the flexibility to work remotely within the United States. Eastern or Central time zone preferred.

Own the relationship with client executives for a set of strategic Staff Garden clients:

• Build and expand relationships with executive decision makers and influencers (e.g., CNO, CNE, CHRO, Magnet Program Director, and nursing professional development leaders) from implementation onward, partnering with the Delivery team through go-live. Once programs launch, the Director represents Staff Garden and HWS to the client, coordinates all client interactions, and ensures client leaders understand how the platform supports priorities such as professional development, retention, and Magnet designation.
• Leads regular Enterprise Partnership Reviews (EPRs), virtual or on-site, with at least one on-site executive visit annually for each strategic client. Sets the agenda and rhythm of EPR topics (e.g., ladder participation and advancement, competency compliance, Magnet readiness), assembles the right HWS attendees and content, and ensures every EPR drives value for client leaders.
• Monitors the measures of value promised during Sales and Implementation and coordinates reporting that demonstrates Staff Garden impact, such as clinical ladder participation and advancement, competency completion, ePortfolio usage, and Magnet readiness.
• Coordinates and oversees the logistics associated with client reference calls with prospects, as…