Account Management Director- Remote

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* Job Description:

**** Confluent Medical Technologies
** is a financially healthy and rapidly growing medical device company whose employees are passionate about providing life-saving solutions to our customers through a collaborative and high-impact work environment.  Our environment reflects a culture of growth, leadership, and innovation in which our employees can directly impact the world by doing work that truly matters.  We are looking for an
** Account Management Director
** to join our talented team.
** This is a remote position and can be located anywhere in the US.
** The
** Account Management Director
** serves as the strategic business leader for assigned customer accounts and acts as the primary liaison between customers and Confluent Medical. This role is responsible for developing and strengthening executive-level customer relationships, driving account growth, ensuring operational excellence, and aligning customer objectives with Confluent's business goals.  The Director partners closely with Operations, Engineering, Quality, Supply Chain, Product Development, Customer Operations, Finance, and Commercial teams to deliver innovative solutions, proactively manage business risks, and maximize customer satisfaction and profitability.

This individual serves as the voice of the customer within the organization while balancing customer expectations with operational capabilities and business objectives.

Operating with a high degree of autonomy, the Director is expected to influence strategic decisions, resolve highly complex business and operational challenges, lead cross-functional initiatives, and contribute to long-range planning that supports sustainable customer growth and operational success.  ##
** Key Responsibilities**  ###
** Strategic Account Leadership
*** Serve as the primary business owner and executive point of contact for assigned customer accounts.
* Develop and execute account strategies that support customer growth, retention, profitability, and long-term partnership objectives.
* Build trusted relationships with customer stakeholders, including executive and senior leadership teams.
* Anticipate customer needs, identify emerging risks and opportunities, and develop proactive mitigation and growth strategies.
* Lead executive business reviews and strategic planning discussions with customers and internal stakeholders.  ###
** Customer Advocacy & Cross-Functional Leadership
*** Represent the voice of the customer across Confluent Medical and influence decision-making to support customer success while maintaining company objectives.
* Lead cross-functional teams to resolve complex operational, quality, supply, technical, and commercial challenges.
* Drive alignment among Operations, Engineering, Quality, Planning, Supply Chain, Finance, Product Development, and Customer Operations to deliver customer commitments.
* Facilitate issue escalation and resolution while ensuring timely communication and decision-making.
* Influence resource prioritization and operational planning to support customer requirements.  ###
** Business Performance & Growth
*** Own revenue performance, profitability, and strategic growth plans for assigned accounts.
* Analyze business trends, forecasts, capacity constraints, and market conditions to support account strategy.
* Identify opportunities for revenue expansion, additional services, product diversification, and long-term partnership growth.
* Partner with Sales and Finance to develop pricing strategies, business cases, and commercial proposals.
* Monitor key performance indicators and implement actions to improve customer satisfaction, operational performance, and financial results.  ###
** Contract & Commercial Management
*** Lead commercial discussions and support negotiation of customer agreements, statements of work, pricing amendments, and contract renewals.
* Collaborate with Legal, Finance, and Commercial teams to ensure contractual compliance and risk mitigation.
* Ensure alignment between contractual obligations, operational capabilities, and customer expectations.  ###
** Operational & Quality Partnership
*** Partner with Quality and Operations teams regarding quality performance, CAPAs, SCARs, corrective actions, process improvements, and continuous improvement initiatives.
* Support customer communications related to operational performance, quality systems, manufacturing readiness, and project execution.
* Develop a strong understanding of customer products, manufacturing…