Remote Call Quality Coach II
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-10-13
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Business
Customer Success Management
Humana Inc. is seeking a Call Quality Professional (CQP2) to oversee the call quality process, coach associates, and drive improvements across sales and support channels.
You’ll monitor calls, perform coaching sessions, and collaborate with cross-functional teams to ensure compliance and high consumer experience. Requires licensing, telesales or customer service background, coaching experience, and strong MS Office skills.
The Remote Call Quality Coach II position in the Management & Operations, Sales field is open for applications.
The Remote Call Quality Coach II role at Humana Inc is now open for applications in Lansing, MI, United States.
Join us at Humana Inc as our next Remote Call Quality Coach II in Lansing, MI, United States.
We are currently recruiting a Remote Call Quality Coach II for our team in Lansing, MI, United States.
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