Order Fulfillment Associate

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Title: Order Fulfillment Associate

Global

Title:

Order Fulfillment Associate

Division & Department: Education Operations

Status: Full-Time Non-Exempt

Reports to: Order Fulfillment Supervisor

Location: Remote – Anywhere in the contiguous US

Compensation: Anticipated compensation for this position is $16.50-17/hour*.

Date Posted: 10/08/2026*

The Order Fulfillment Associate supports the Order Fulfillment Team by processing routine, well-defined requests from checklists, dashboards, and reports — scheduling, shipping, and invoicing. This role is designed to flex with seasonal and day-to-day volume — available as full-time, flex-time, or seasonal — helping the team absorb workload swings without sacrificing speed or accuracy. Associates handle standard, lower-complexity requests directly and escalates anything ambiguous, non-standard, or judgment-heavy to an Order Fulfillment Coordinator.

• Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA.
• Manage routine line-item requests including scheduling, shipping, and invoicing.
• Escalate complex, ambiguous, non-standard, or judgment-heavy requests to an Order Fulfillment Coordinator rather than resolving them independently.
• Communicate directly with requesters and clients on the Case until fully resolved, for the scope of work assigned to this role.
• Coordinate accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings.
• Process routine invoicing and credit requests, and submit/monitor invoices to payment portals where applicable.
• Use Salesforce Case reporting to track and prioritize assigned work.
• Stay current on company policy, revenue recognition requirements, and process changes.

• 1+ years of experience in project support, sales support, customer service, or an equivalent client operations role

• Proactive self-starter with strong organizational and problem-solving skills, delivering superior customer service
• Strong computer skills, including experience with a CRM (e.g., Salesforce), database data entry, and Excel.
• Excellent written and verbal communication
• Collaborative team player, comfortable flexing between higher- and lower-volume periods
• Sound judgment on when to escalates versus resolve independently
• Proficiency in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit  for details.

* Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

** Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the Franklin Covey job board, but the posting may close at any time after the specified duration.

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