Remote-First CX Ops Excellence Leader
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-10-15
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Business
Business Analyst
Coinbase is seeking an Operations Excellence Senior Program Lead on the CX Operations Excellence team to own and optimize workflows, routing logic, and agent tooling across global Customer Experience operations. This role turns multi-year CX goals into a portfolio of programs that measurably improve quality, efficiency, and the Specialist experience for in-house and partner sites worldwide.
Lead cross-functional programs involving 4+ stakeholder teams and design end-to-end CX workflows.
We are looking to fill the Remote-First CX Ops Excellence Leader position at Coinbase, Inc. in Madison, WI, United States.
For the Remote-First CX Ops Excellence Leader position at Coinbase, Inc., we are reviewing applications now.
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