Clearing Operations Service Lead

We live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.

Comfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years
, we've been helping billions of people and devices stay connected wherever they are - and helping shape the technology and standards behind it.

Based in Bern
, with regional offices across Europe, Latin America, North America and Asia Pacific, we're truly global by nature.

Our team brings together 40+ nationalities and 32+ languages
, creating a diverse, international environment where different perspectives make us stronger.

Technology keeps evolving. So do we.
Want to be part of what's next?

Discover more about Comfone at

To start work immediately or at a later date by agreement.

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

• Proven experience in end-to-end service management and operations
  , ideally in a tech-driven environment.
• Strong ownership and decision-making skills
  , with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources
  .
• Experienced in stakeholder management, incident handling and cross-functional collaboration
  .
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Open to Swiss and EU nationals, as well as candidates holding a valid Swiss work permit

Why Comfone?

Work with colleagues and clients from across the world, with English as our common language.

Take ownership, tackle new challenges and get support for your professional development and further education.

Flexible hours, partial remote work and a modern HQ in Bern with everything you need to do your best work.

Our annual Conne Xion brings colleagues and clients together from around the globe.

Summer events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.

Competitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.

A structured onboarding journey introduces you to our people, teams, culture and business.

Comfone

Pieter van den Broek,