Account Manager, Client Services - Directed Payer - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Account Manager, Client Services
- Directed Spend Payer
- Remote plays a key role within the Optum Financial Payer Strategy & Management team. This position supports Senior Account Managers in delivering exceptional client service, driving client satisfaction, and ensuring operational excellence through proactive service management, issue resolution, and data-driven insights. The role serves as a connector across internal teams, helping to resolve client needs, identify and mitigate risks, and maintain critical documentation that supports strong client relationships.

This individual will contribute to the continued growth and success of the organization by fostering collaboration, accountability, and continuous improvement. Key performance indicators for the Payer Strategy & Management team include client retention, renewal revenue, client engagement, and overall client satisfaction.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

• Partner cross-functionally to identify, escalation, and resolve issues impacting clients, members, and Optum Financial
• Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence
• Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives
• Track and manage open items to ensure timely resolution and clear communication with stakeholders
• Identify potential risks and proactively communicate concerns to support effective client relationship management
• Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency
• Contribute to continuous improvement initiatives that enhance client experience and team effectiveness

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 2+ years of Account Management experience within the healthcare Payer space
• 2+ years of experience in (Medicare and Medicaid) financial services
• Experience analyzing data and translating findings into Payer-focused insight
• Experience using data to identify program opportunities and make actionable recommendations for improvements
• Ability to travel up to 10% - 15% when required

• Experience leveraging AI-enabled tools (e.g., Microsoft Copilot, generative AI platforms, automation solutions) to improve productivity, enhance analysis, and streamline workflows
• Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization
• Demonstrated ownership, accountability, and follow-through
• Demonstrated commitment to continuous learning, professional development, and process improvement
• Demonstrated solid critical thinking, problem-solving, and decision-making skills
• Demonstrated…