Remote-First WFM Lead, CX Operations; AI-Powered
Cheyenne, Laramie County, Wyoming, 82007, USA
Listed on 2026-10-15
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Business
AI Business & Operations, Operations Management
Coinbase, Inc. is seeking a Senior Manager, Workforce Management to transform Workforce Management into a strategic, AI-informed capability across CX.
You will own capacity planning, forecasting, and cost models, while partnering with Finance, Product, Legal, and Compliance to align on resourcing and regulatory readiness. The role requires building executive-ready narratives for leadership, and designing multi-scenario staffing plans that balance service levels and automation leverage.
We are seeking a motivated Remote-First WFM Lead, CX Operations (AI-Powered) to join Coinbase, Inc. in Cheyenne, WY, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Cheyenne, WY, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 166..
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