Remote-First CX Strategy Lead: Identity & Onboarding
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-10-15
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Business
Business Analyst, Customer Success Management, Business Development
Coinbase is seeking a Senior Strategic Program Lead in the Strategic Programs team within Customer Experience. You will own the customer onboarding journeys, from identity verification to account recovery, shaping product roadmaps with customer data and prioritizing fixes.
Partner with Product, Engineering, and Design to ensure seamless first-impression moments and measurable improvements. You will drive launch readiness, build scorecards, and leverage AI within governance to deliver high-impact
Step into the Remote-First CX Strategy Lead:
Identity & Onboarding role at Coinbase, Inc. in Helena, MT, United States and grow with us.
This posting is for the Remote-First CX Strategy Lead:
Identity & Onboarding role at Coinbase, Inc., based in Helena, MT, United States.
We are looking to fill the Remote-First CX Strategy Lead:
Identity & Onboarding position at Coinbase, Inc. in Helena, MT, United States.
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