Customer Planning Senior Manager

ABOUT

THE ROLE Here at the John Lewis Partnership, we are looking for a Customer Planning Senior Manager. In this role, you’ll own the rolling customer plan, shaping how John Lewis brings its biggest customer and business priorities to life through marketing. Working across brand, trading, category, media and channel teams, you’ll connect the dots, focus effort and investment where they can make the greatest difference, and give teams a clear plan to deliver.

It’s a role with a broad view of the business and real influence over the marketing customers see throughout the year.

If you enjoy bringing clarity to complex plans, can confidently balance competing priorities and have line management experience, which is essential, this is the perfect role.

Salary - 55,500. Expected salary up to - 75k depending on the experience you would bring to the role Contract type
- This position is a Permanent opportunity

Working pattern/flexible working
- The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Customer Planning team aim for around two to three days a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Location
- This role is based at our London Head Office campus in Pimlico.  Interview Dates - from week commencing 2/11/26

Key Responsibilities In this role you will be responsible for owning and orchestrating the rolling customer marketing plan, bringing together customer, brand and commercial priorities and translating them into one clear, prioritised and deliverable plan across future planning horizons.

You will work across Strategy, Brand, Commercial, Trade Marketing, Media, Channels and C&C to ensure we are planning the right activity, in the right order, with the right resource. Owns prioritisation, planning governance and forward resource planning, ensuring the plan remains aligned to strategy and is commercially and operationally realistic.

Essential skills/experience you’ll need Experience in customer planning, integrated marketing planning or campaign planning within a complex organisation

Strong understanding of how customer, brand, commercial, trading and marketing planning interact

Proven experience bringing multiple business inputs together into one coherent, prioritised plan Demonstrable experience making prioritisation decisions and managing trade-offs between competing stakeholders

Strong experience of forward planning, critical-path management and resource/capacity planning

Experience working across complex matrix teams and influencing senior stakeholders without direct authority

Comfortable operating in a fast-paced retail environment with changing commercial priorities

Strong understanding of brand strategy and how this translates into customer-facing activity

Experience establishing or improving planning governance, processes and ways of working

Confident using customer insight, commercial performance and other data to inform planning and prioritisation decisions

Strong people leadership/coaching capability

Desirable skills/experience you may have Professional marketing qualification

Experience designing or embedding new planning processes, governance or operating models

Experience using planning/workflow tools to create visibility of activity, dependencies and resource

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Closing Date:

October 25, 2026

Pay:55,500. Annual Contract Type:

Permanent Hours of Work:35 hours per week

Job Level:Partnership Level 6

Where You'll Be Working:

London Central Office, 1 Drummond Gate, London, , SW1V 2QQ
ABOUT THE PARTNERSHIPWe’re the largest employee owned business in the UK and home…