Supply Chain Manager

Build strong partnerships. Drive performance. Deliver great outcomes.

People Plus, together with our expert delivery partners, is recruiting for a range of roles to support the delivery of the Jobs Guarantee programme across North & East Scotland.

We are looking for a confident and collaborative Supply Chain Manager to join our team and lead the day-to-day management, performance and assurance of delivery partners supporting the Jobs Guarantee across North and East Scotland.

This is a home-based role, but it is not a fully remote/no-travel position. You will need to be based in Scotland and able to travel regularly across the Scottish region, particularly across North and East Scotland, to meet delivery partners, undertake quality and assurance activity, attend meetings and support effective programme delivery.

As part of our coordinated recruitment campaign, applications will be managed by the relevant expert delivery partner based on the area and role to which you have applied.

As a Supply Chain Manager, you’ll be responsible for building strong and constructive relationships with delivery partners while maintaining clear accountability for performance, quality, compliance and participant outcomes.

You’ll manage a portfolio of subcontractors, using performance data, quality assurance and regular engagement to identify risks, address underperformance and drive continuous improvement. You’ll play a key role in ensuring participants receive a consistent, high-quality service across North and East Scotland, including rural, coastal and island communities.

You will:

• Manage a portfolio of delivery partners against agreed contracts, service levels, participant volumes, budgets, performance indicators and quality standards.
• Build effective and professional relationships with subcontractors, acting as a key contact for operational performance, compliance, risk and continuous improvement.
• Lead regular partner performance reviews, using management information and dashboards to assess referrals, engagement, job starts, sustainment, completions, quality and participant experience.
• Maintain clear performance ratings, action plans and escalation records, intervening promptly where performance, capacity, quality or compliance falls below expectations.
• Carry out root-cause analysis and agree clear, time-bound improvement plans with delivery partners.
• Escalate sustained underperformance and make appropriate recommendations around referral reallocation, management intervention or other contractual remedies where required.
• Undertake scheduled and no-notice quality monitoring visits, file checks and assurance activity, ensuring agreed actions are completed and evidenced.
• Ensure delivery partners meet relevant Grant Funding Agreement requirements, including safeguarding, UK GDPR, data security, fraud prevention, audit access, evidence retention, branding and employer gateway requirements.
• Monitor the accuracy and timeliness of partner data in ICONI and other required systems, resolving data-quality issues ahead of reporting deadlines.
• Work closely with Finance and Central Operations to validate eligible expenditure, payment evidence and subcontractor invoices, supporting accurate and timely payments.
• Coordinate referral allocation and capacity planning across partners and geographies, helping to ensure appropriate coverage and continuity of service across the region.
• Support mobilisation, onboarding and readiness assurance for new delivery partners, including due diligence, training, process testing and implementation of contractual requirements.
• Facilitate collaboration across the supply chain, sharing effective practice, standardising delivery and helping to reduce duplication in employer…