More jobs:
Workforce Management Manager Remote
Job Description & How to Apply Below
In this manager-level position, you will assess and improve Fullscript’s workforce planning function. The role demands expertise in high-volume contact center environments, turning data insights into actionable staffing models and operational improvements. You will partner with various departments to align staffing strategies with business goals and customer service excellence.
Key Responsibilities:
• Assess current WFM processes and tools
• Own forecasting and capacity planning across multiple channels
• Develop staffing models based on operational metrics
• Improve scheduling practices and intraday management
• Build dashboards for consistent planning visibility
Requirements:
• 5+ years in customer support or workforce management
• 2+ years in a lead or managerial role
• Experience with WFM tools and CRM systems
• Strong understanding of operational metrics
• Ability to present data-driven recommendations
Drive workforce excellence using your management skills at Fullscript, enhancing service quality and operational efficiency.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×