Operational Excellence Coach; French Speaking

• Full-time
• Time Type:
  Full Time
• Department:
  Services
• Location:
  
  United States of America - Georgia
• Compensation: USD 125,000 - USD 150,000 - yearly

Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected workforce.”

We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output.

Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing.

They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

Before applying, please read below:

This position is Full Time, Exempt, Remote and required to travel
42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.

Bilingual in English and French is required.

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

• Fluent in both English and French required.
• Senior Operations Leadership experience in manufacturing environments required
• Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components…