Project Analyst II

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Under general supervision, this position coordinates cross-functional technology initiatives and works with customers, users, and internal departments to translate business needs into clear requirements and actionable plans. The role manages projects and software-related activities from planning through implementation, including release readiness, testing coordination, issue management, risk identification, documentation, and stakeholder communication. The position helps ensure operational readiness, successful delivery, product quality, and positive customer outcomes while supporting continuous process improvement and an exceptional customer experience.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Louisville, KY;
Monett, MO;
Overland Park, KS; or Springfield, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Coordinating cross-functional projects and software-related initiatives from planning through implementation.
• Managing project timelines, deliverables, risks, dependencies, and communications to support successful outcomes.
• Coordinating development, quality assurance, testing, release readiness, and implementation activities to ensure alignment with established requirements and performance standards.
• Reviewing software defects, enhancement requests, and supporting documentation to identify impacts, risks, and opportunities for improvement.
• Facilitating collaboration among customers, users, technical teams, and business stakeholders throughout the product and project lifecycle.
• Monitoring project progress and communicating status, risks, issues, and recommendations to leadership and other stakeholders.
• Supporting pilot programs, testing initiatives, release validation, and other readiness activities.
• Analyzing operational data and trends to support decision-making and continuous improvement.
• Developing and maintaining procedures, job aids, knowledge content, and communications for internal and external audiences.
• Identifying and supporting process improvements that increase efficiency, product quality, and customer readiness.
• May provide guidance and support to less experienced team members.
• May perform other job duties as assigned.

• Minimum of 3 years’ experience in project coordination, software support, software implementation, business analysis, or product management.
• Experience coordinating cross-functional initiatives and driving projects from planning through completion.
• Demonstrated ability to identify process improvements and support position change across multiple groups.
• Experience communicating project status, risks, issues, and recommendations to leadership and business stakeholders.
• Must be able to work at night 3 times per year to support client installations.
• Ability to travel up to 5%.

• Bachelor’s degree or advanced degree preferred.
• Knowledge of…