Community Strategy Enablement Manager - Remote

The Community Strategy Enablement Manager will play a key role in supporting the execution and scalability of community engagement strategies across Customer Success, Sales, and other cross-functional teams. This role will provide the operational structure, analytical insights, and enablement resources needed to ensure engagement strategies are implemented consistently and effectively.

This position sits at the intersection of operations, analytics, process improvement, and strategic enablement. The manager will help establish scalable workflows, oversee escalation processes, track engagement and adoption metrics, and translate performance data into actionable insights.

The ideal candidate is highly organized, analytical, collaborative, and comfortable working across multiple teams. They should enjoy building processes, solving operational challenges, managing complex initiatives, and using data to identify opportunities for improved engagement and adoption.

The Community Strategy Enablement Manager will play a key role in supporting the execution and scalability of community engagement strategies across Customer Success, Sales, and other cross-functional teams. This role will provide the operational structure, analytical insights, and enablement resources needed to ensure engagement strategies are implemented consistently and effectively.

This position sits at the intersection of operations, analytics, process improvement, and strategic enablement. The manager will help establish scalable workflows, oversee escalation processes, track engagement and adoption metrics, and translate performance data into actionable insights.

The ideal candidate is highly organized, analytical, collaborative, and comfortable working across multiple teams. They should enjoy building processes, solving operational challenges, managing complex initiatives, and using data to identify opportunities for improved engagement and adoption.

• Partner with Customer Success teams to support escalation reviews, engagement planning, and strategic initiatives for priority accounts.
• Collaborate with Sales and Implementation teams to incorporate engagement strategies into onboarding and implementation processes.
• Develop tools, resources, frameworks, and best practices that help internal teams execute engagement strategies consistently.
• Serve as a consultative resource for internal stakeholders by identifying trends, challenges, and opportunities for improvement.
• Help establish scalable approaches that improve collaboration and consistency across teams.

• Support customer retention and engagement strategies across assigned accounts.
• Build and maintain relationships with external partners and stakeholders to strengthen engagement and address shared objectives.
• Collaborate with Marketing, Revenue Operations, Customer Success, and other internal teams to align engagement initiatives with broader organizational goals.
• Identify opportunities to improve adoption, strengthen relationships, and increase overall engagement.
• Develop creative and scalable approaches to address engagement challenges and drive stronger outcomes.

• Create, maintain, and continuously improve SOPs, playbooks, workflows, and escalation processes.
• Establish consistent processes for documenting, prioritizing, managing, and resolving escalations.
• Facilitate recurring escalation review meetings and ensure action items are clearly documented and followed through to completion.
• Track open issues and coordinate with internal stakeholders to maintain accountability and timely resolution.
• Identify operational gaps and recommend improvements that increase efficiency,…