Product Manager - Customer Solutions Value Stream

• Location 11001 Lakeline Blvd,Ste 120,Austin, TX, 78717,United States
• Base Pay $98,020.00 - $ / Year
• Employee Type FT Exempt
• Manage Others Yes

Looking tojoin a growing company dedicated to helping others? We offer that, plus competitive salaries,a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Austin, Texas area.

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 200,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services.

With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Continental General is seeking an experienced Product Manager ready to lead a value stream. You will be accountable for driving the value stream strategy, prioritizing work and delivering business value. As a strong influencer you will work directly with the business and collaborate cross-functionally with other value streams. You will lead with agile methodologies to ensure iterative progress, stakeholder collaboration, and customer-centric innovation.

As a leader of Product Owners, your ability to coach, lead and inspire are critical to this role.

This Product Manager will oversee the Customer Solutions Value Stream, leading three Product Owner-led Sub-Domain teams that support Client Services, Claims and Customer

Experience:

• Policy Administration:
  Responsible for inforce processing within the policy administration system, including billing, correspondence, reinstatements, policy changes and taxable event reporting.
• Claims:
  Responsible for all policy claims and all outbound monetary transactions.
• Customer
  
  Experience:
  
  Responsible for all customer interactions with the company, including phone, email and the customer user portal.

A core accountability of this role is to create and adhere to a standard operating model that supports Continental General Services TPA clients. The Product Manager ensures that core operations are scalable and configurable based on current client needs, enabling the value stream to grow and adapt without duplicating processes or solutions across business lines.

• Define Value Stream Strategy:
  Lead the creation and communication of a value stream strategy, work with business and domain leadership to align on goals and clearly understanding customer needs.
• Manage and Prioritize the Value Stream Feature Backlog:
  Work closely with business and domain leadership to define and prioritize the Value Stream Feature backlog, ensuring that the most valuable features are prioritized and delivered incrementally.
• Constructing Epics and Features:
  Work with internal stakeholders and external partners, vendors, and customers to define business value deliverables, create and communicate epics and features for your value stream. Support Value Steam Teams to break Features into stories. This includes the high-level discovery and requirements.
• Collaborate with Cross-Functional Teams:
  Facilitate collaboration between solution delivery/scrum teams, design/UX, Project Management, and other stakeholders to ensure alignment and delivery with excellence in an agile environment.
• Agile Event Participation:
  Partner with Value Stream Scrum Master and Delivery Manager to lead and run Program Increment planning, Program Retrospectives, and be the point of escalation to remove obstacles for the teams. Participate and ensure key stakeholder participation in Sprint Reviews to review and approve work.
• Ensure Quality and Value:
  Collaborate and partner with IT Delivery Manager and QA leads to ensure delivery of…