Project Manager, Client Relationship Management, Operations Management

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.

Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.

We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

As a Project Manager at Finalsite, you’ll be the go-to expert guiding schools and districts through the successful implementation and launch of Finalsite solutions. You’ll manage multiple projects at once, ensuring implementations stay on track, on time, and aligned with client goals.

This role goes beyond timelines and tasks. You’ll build trusted client relationships, provide consultative guidance, solve problems, and help clients make informed decisions throughout their implementation. Depending on the solutions being implemented, projects may involve operational and financial workflows such as enrollment, tuition and fee structures, billing processes, payment schedules, reporting, and data integrations.

You’ll collaborate closely with internal teams and subject matter experts, translating client goals and business requirements into actionable project plans while ensuring clients understand their responsibilities, key decisions, and the downstream impact of their implementation choices.

100% Remote - Anywhere within the US

• Own the project experience from kickoff through launch and transition, guiding schools and districts through Finalsite implementations with clarity and confidence.
• Manage multiple projects simultaneously, balancing scope, timelines, deliverables, client expectations, dependencies, and key project performance metrics.
• Drive project timelines and accountability by proactively managing milestones, identifying risks and roadblocks, and keeping clients and internal stakeholders aligned.
• Serve as a trusted client partner by understanding business goals, leading effective discovery conversations, and translating client needs into clear implementation requirements and actionable plans.
• Coordinate with cross-functional teams and subject matter experts to ensure technical, operational, and business requirements are understood and addressed throughout the project.
• Lead client meetings, implementation discussions, and training sessions while setting clear expectations around scope, responsibilities, deliverables, timelines, and product capabilities.
• Gather and document billing and financial requirements, helping clients understand how configuration decisions may impact their workflows, reporting, and day-to-day operations.
• Develop a working understanding of client operational and financial workflows when relevant to the implementation, including tuition and fees, billing schedules, payments, credits/refunds, financial reporting, and related data requirements.
• Maintain clear project…