Forward Deployed Product Manager

Explicitly mentions vibe coding and expects AI-native workflows; you'll build lightweight AI-assisted tools and use AI tools as a core part of your workflow.

Lead a new product line end-to-end as a Forward Deployed Product Manager, owning vision, roadmap, and the full post-sale relationship for key biopharma accounts. Translate customer data into polished, actionable insight packages, partner with BD and engineering to prioritize customer-informed improvements, and build lightweight AI-assisted automations to streamline reporting.

Lead a new customer-facing product line end to end, owning vision, strategy, roadmap, and the post-sale relationship for key biopharma accounts. Serve as the primary point of contact for customers, consolidate feedback into actionable product priorities, and collaborate with BD and engineering to deliver improvements.

• Own product vision, strategy, and growth for a new product line.
• Maintain a consolidated backlog of customer requests, feedback, and complaints across accounts; identify patterns and translate them into roadmap items.
• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders.
• Serve as the primary post-sale contact for key biopharma accounts and run regular customer check-ins to surface opportunities and flag risks.
• Partner with BD and engineering to scope, prioritize, and implement customer-informed improvements.
• Support ownership of customer-facing product and tooling; contribute to product management and roadmap decisions.
• Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort.
• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities.

• 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role; ideally in biopharma, healthtech, or data-driven B2B environments.
• Demonstrated ability to independently manage senior stakeholder relationships at large organizations, run proactive account cadences, and handle escalations.
• Strong data fluency; comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights.
• Excellent written and verbal communication skills; experience producing customer-facing deliverables such as decks, dashboards, and insight summaries.
• Familiarity with AI tools and comfort building lightweight, AI-assisted solutions without heavy engineering support.
• Experience translating customer feedback into product requirements and collaborating with engineering to deliver improvements.
• Empathy, patient-focus, comfort with ambiguity and rapid change, and an action-oriented mindset.

• Familiarity with rare disease, genetics, or the biopharma drug development lifecycle.
• Experience with patient-facing or healthcare data platforms.
• Formal product management experience or prior ownership of a customer-facing platform.
• Salary range: $155,000 - $195,000 annually.
• Competitive early-stage equity grants.
• Generous Flexible Time Off policy.
• Parental leave (12 weeks for both birthing and non-birthing).
• Hybrid, flexible work with autonomy and a pet-friendly office in Downtown San Francisco.
• Company-sponsored team lunch every Thursday; regular team retreats.
• “Work from anywhere” policy up to 4 weeks per year.
• Health benefits including medical, dental, vision, therapy, FSA, and 401(k).

Hybrid role with a Downtown San Francisco office and flexible remote options (including a limited work-from-anywhere policy).

SQL Python Spreadsheets Machine Learning AI

Customer Success Product Management Stakeholder Management Account Management Data Analysis Communication Presentation Cross-functional Collaboration Road mapping Prioritization Relationship Management Strategic Planning Automation AI-assisted workflows Empathy

Senior

USD 155,/year

Full-time

• Parental Leave (12 weeks)
• Hybrid/flexible work
• Pet-friendly office (Downtown San Francisco)
• Company-sponsored team lunch
• Work from anywhere (up to 4 weeks/year)