Senior Operations Analyst

Our client, What Jobs Direct, is looking for a highly analytical and detail-oriented Senior Operations Analyst to join their team in Durban, Kwa Zulu-Natal, ZA . This role is essential for optimizing operational efficiency, identifying process improvements, and providing critical insights into business performance. The Senior Operations Analyst will be responsible for analyzing complex operational data, developing performance metrics, and making recommendations to enhance productivity and reduce costs.

We are seeking an individual with strong analytical skills, a solid understanding of operations management, and the ability to translate data into actionable strategies. This hybrid role offers the flexibility to work both in the office and remotely, fostering collaboration and work-life balance.

• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Develop and maintain key performance indicators (KPIs) to track operational performance.
• Create reports and dashboards to visualize operational data and insights.
• Provide recommendations for process optimization and cost reduction initiatives.
• Collaborate with operations managers and teams to implement operational improvements.
• Conduct root cause analysis for operational issues and propose solutions.
• Support strategic planning by providing data-driven insights into operational capabilities.
• Assist in the development and refinement of operational models and simulations.
• Ensure data accuracy and integrity for all operational reporting.
• Stay updated on industry best practices and emerging trends in operations analysis.

• Bachelor's degree in Operations Management, Business Administration, Statistics, or a related field.
• Minimum of 5 years of experience in operations analysis, business analysis, or a similar role.
• Proven experience in analyzing large datasets and identifying operational trends.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in data analysis tools such as Excel, SQL, and BI platforms (e.g., Tableau, Power BI).
• Excellent communication and presentation skills, with the ability to explain complex data simply.
• Experience working in a hybrid environment, balancing in-office and remote work.
• Understanding of operations management principles and best practices.
• Ability to work independently and manage multiple tasks effectively.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Our client offers a competitive salary and benefits package, including medical aid and retirement contributions. Employees benefit from professional development opportunities and a supportive work environment in Durban, Kwa Zulu-Natal, ZA . The hybrid work model provides flexibility. Our client is dedicated to employee growth and fostering a culture of continuous improvement and collaboration.