Senior Workforce Planning Analyst

As a Senior Workforce Planning Analyst, you'll lead forecasting, capacity planning and workforce modelling across operational and strategic programmes. You'll turn complex data into clear recommendations, helping the business understand future staffing needs, optimise resources and make informed decisions. Working with teams across Operations, Finance, Commercial, HR and Transformation, you'll support operational performance, financial planning and growth initiatives.
This role is home-based but you will need to be able to travel to the Manchester office for meetings when arranged.

• Develop short, medium and long-term demand forecasts, using operational trends, customer behaviour, seasonality and transformation activity.
• Build workforce capacity plans that translate forecasted demand into staffing requirements, recruitment plans and resource profiles.
• Create scenario models to assess the workforce impact of changing volumes, efficiencies, contract changes and growth opportunities.
• Produce clear workforce insights, executive-level reporting and evidence-based recommendations to support business decisions.
• Partner with stakeholders across Operations, Finance, Commercial, HR and Transformation to review plans and constructively challenge assumptions.
• Improve workforce planning tools, processes, governance and data quality through automation, analytics and new technologies.

• Significant experience within Workforce Management, Resource Planning or Workforce Planning.
• Strong experience in forecasting, capacity planning and workforce modelling.
• Advanced Excel and data modelling skills, including experience producing scenario models and business planning assumptions.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent communication and stakeholder management skills, including experience presenting recommendations to senior stakeholders.
• Knowledge of workforce management principles, service operations and resource optimisation.

• Experience using Power BI, Sigma, Snowflake or similar analytical platforms.
• Experience supporting bid modelling and commercial activity.

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Reiterate flexible or remote working options if available or highlight if business is open to discussing
• Shape business decisions by providing workforce insights, forecasting and scenario modelling that directly influence operational performance, financial planning and future growth.
• Broaden your network and experience by partnering with stakeholders across Operations, Finance, Commercial, HR and Transformation, gaining exposure to a wide range of business priorities.
• Develop specialist expertise in workforce planning, analytics and automation, with opportunities to enhance planning tools, introduce new technologies and drive continuous improvement across the function.

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors.

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At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if…