Business Office Integration Tower Director

Every VA organization that runs within Infrastructure Success (IS) is a customer, and each one expects its request to be heard, delivered, and well-supported well. As our Business Office Integration Director, you’ll lead the teams that make that happen: the front door where infrastructure requests arrive, the project teams that move and modernize data center workloads, the developers who build the Service Now and Power BI tools IO runs on, and the people who keep customers, leaders, and staff informed.

You’ll turn a high volume of requests, projects, and deliverables into a service VA customers can count on, and give VA leadership a clear, honest view of how that service is performing. If you enjoy running a complex operation with a customer’s keen eye, and you want to provide exceptional service for those who served, we’d like to talk with you.

The Business Office Integration Director is the single contractor-side leader accountable for IS’s customer-facing service delivery under Business Office Integrations. This leader directs project management, intake, Service Now and Power BI development, customer outreach, administrative and front office support, strategic communications, and technical documentation, and owns their deliverables and acceptable quality levels (AQLs).

This leader must drive collaboration across its peers in Fin Ops, Data Center Operations, and Service Delivery Integration, because the service providers, customers, data, and hand-offs are shared.

The Business Office Integration Tower Director leads:

• Infrastructure project management data center and IS, from local efforts to enterprise-wide moves.
• Centralized intake and workload placement for infrastructure requests across cloud, containerized, and on-premises environments.
• Service Now (or equivalent) Service Catalog, workflow, and scoped application development.
• Power BI reports and dashboards development.
• Customer outreach, issue resolution, and satisfaction measurement.
• Administrative analysis, business studies, and executive briefings.
• Front office performance tracking and decision support.
• Critical system roadmap support for the client and its customers.
• Strategic communications for technical and non-technical audiences.
• Technical documentation, diagrams, and standard operating procedures.

The Director runs these functions as one integrated service for IS’s customers, measured against the contract’s performance standards. All work stays within the Government’s authority over approvals, policy, prioritization, and personnel decisions.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!