Partner Success Center of Excellence Strategist

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG is looking for a Partner Success Center of Excellence Strategist to help establish and scale the Partner Success COE. This role will serve as a shared capability resource across the partner ecosystem, strengthening alignment between UKG Services and implementation partners while creating consistent, scalable approaches for partner-led and joint delivery. The role will lead the development of partner delivery methodologies, governance frameworks, engagement standards, tools, and best practices.

It will, facilitate UKG/Partner joint-delivery model, and partner across Learning and Enablement, Product, Professional Services, Partner Operations, and the Partner Experience Center. Additionally, the role will require facility with AI-enabled tools, accelerators and processes to increase efficiency and speed to value for our team, our partners and our customers.

Success in this role requires strong delivery and consulting experience, program leadership, cross-functional influence, executive presence, and the ability to translate strategy into practical processes that improve delivery quality, partner maturity, operational efficiency, and customer outcomes with an AI-first mindset.

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer

• Partner with Learning and Enablement to develop a structured capability-building strategy that improves partner readiness, consistency, and deployment capacity.
• Use anticipated delivery demand, partner pipeline, product strategy, and capability data to identify enablement and certification priorities.
• Support partner readiness for new product introductions and strategic offerings.
• Work with the Partner Success Managers to translate capability strategy into actionable partner enablement plans.
• Help connect partners to product roadmaps, product knowledge transfer, advisory resources, and relevant learning journeys.
• Establish feedback loops among partners, Product, Learning and Enablement, Implementation Services and Partner Success.
• Use recurring delivery issues, advisory requests, escalations, and health-assessment findings to inform future enablement priorities.

• Support the evolution of the Partner Experience Center as a scalable, digital front…