Product Manager

• Franchise Legal Entity: CC of San Diego, Inc.
• Hourly Pay Range Minimum: 30

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.

We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

The Product Manager I serves as a critical partner to the Design, Production, and Installation teams, ensuring custom storage solutions are accurately reviewed, released, and managed throughout the production lifecycle. This role is responsible for validating project details, supporting designers, coordinating with vendors, tracking project changes, and proactively managing potential issues to ensure projects are completed accurately, on time, and to California Closets standards.

The Product Manager I plays a key role in creating a seamless customer experience by maintaining project accuracy, facilitating communication across departments, and ensuring all projects move efficiently from design approval through production and installation.

Core Responsibilities

Project Review & Quality Assurance

• Thoroughly review all assigned projects prior to production release, ensuring designs meet company standards for accuracy, manufacturability, and installation readiness.
• Utilize CAD software to verify dimensions, product specifications, materials, hardware selections, and overall design integrity.
• Identify missing information, design discrepancies, measurement concerns, and potential production or installation challenges before release.
• Collaborate with designers to resolve issues and implement necessary corrections.
• Ensure production documentation is complete, accurate, and production-ready.
• Maintain a minimum 97% PM success rate through proactive quality control and attention to detail.

Production Planning & Project Flow Management

• Review, prioritize, and process projects within the established production timeline and 8-10 week planning window.
• Monitor project schedules to ensure adherence to the required 5-week production window whenever possible.
• Anticipate and communicate potential delays, special order impacts, or production constraints before they affect installation schedules.
• Release approved projects to production and monitor progress through manufacturing.
• Track project status from design completion through installation to ensure timely execution.

Designer Partnership & Technical Support

• Serve as the primary Product Management resource for an assigned group of designers.
• Schedule and facilitate complexity review meetings to discuss challenging projects, custom applications, and production considerations.
• Provide guidance regarding products, construction methods, measurements, installation requirements, and design functionality.
• Support designers in improving project quality, reducing revisions, and increasing overall success rates.
• Utilize project reviews as coaching opportunities that promote continuous learning and process improvement.

Change Order & Project Modification Management

• Track and manage all project revisions, including:
  • Go-backs
  • Add-ons
  • Change orders
  • Return visits
  • Warranty-related modifications
• Ensure all changes are accurately documented and incorporated into production records.
• Maintain accurate reporting and visibility on project revisions and their impact on scheduling and production.
• Verify that all project updates are properly communicated to affected departments.
• Conduct daily project reviews with installers to address upcoming installations, identify concerns, and ensure readiness.
• Act as a liaison between Design, Production, and Installation teams to ensure project requirements fully understood.
• Escalate unresolved issues and coordinate with appropriate departments to drive resolution.
• Proactively follow up on concerns that could impact manufacturing, delivery, or installation timelines.
• Visit job sites when necessary to gain field insight, validate project conditions, or assist in problem resolution.
• Coordinate with vendors regarding specialty products, outsourced manufacturing, and custom-order components.
• Track vendor lead times and monitor the status of special-order materials.
• Ensure…