Implementation Project Manager

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Implementation Project Manager to join our Intertek-Alchemy team in Remote setting.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages work forces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people.

Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our

Purpose:

Bringing quality, safety, and sustainability to life.

This Implementation Project Manager role requires a highly motivated individual to manage, coordinate, and execute multiple technical implementation projects for new and existing clients. You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features. You will send routine project communication to appropriate team members with updates and action items, as well as document all project activities utilizing team and company tools.

The base wage or salary range for this position is $67,000 - $69,400. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

Competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

• Lead end-to-end implementation projects for multiple small to large-scale client accounts, ensuring successful delivery from kickoff through go-live.

• Conduct customer-facing kickoff meetings to align on goals, timelines, responsibilities, and implementation expectations.

• Manage project plans, deliverables, timelines, and competing deadlines while keeping internal teams and clients on track.

• Assess each client’s rollout strategy and recommend implementation best practices to support a smooth and successful deployment.

• Maintain high customer satisfaction through prompt, professional communication, including calls, emails, follow-ups, and status updates.

• Configure, customize, and launch client sites based on customer requirements, products, and business needs.

• Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders to ensure project success.

• Troubleshoot product, hardware, software, and general PC-related issues, providing effective solutions and recommended courses of action.

• Monitor project progress in Net Suite, prioritize tasks, manage risks, and escape roadblocks to leadership and key partners when necessary.

• Prepare, review, and…