Housing Partnerships Account Manager Way Date Listed

We are seeking a highly experienced and efficient Housing Partnerships Account Manager to play a crucial role in delivering our “Regulate & Protect” framework at YMCA North Tyneside. Reporting directly to the Head of Housing Partnerships, the successful candidate will manage day-to-day operational relationships with key external delivery partners, including Community Interest Companies (CICs) and commercial providers who deliver Supported Exempt Accommodation on our behalf.

Our current partners are located in North Tyneside, Northumberland, Sheffield, Hull, Durham and Luton. The work they deliver on our behalf covers areas such as Rotherham, Leeds, Bristol and Coventry. We anticipate developing other partnerships to cover Cumbria and other localities on the east coast in due course. The postholder should expect to spend one day per week (on average) visiting partners in these locations.

They should also expect to spend at least one-day per week at our Head Office in North Shields, as well as working from home.

• Do you have a proven track record of managing operational relationships, contract performance and external providers (such as CICs or commercial partners) within a Supported Housing or Registered Provider setting?
• Do you possess a strong working knowledge of the Regulator of Social Housing (RSH) Consumer Standards, Supported Exempt Accommodation rules and property safety regulations?
• Do you enjoy travelling, being out in the field and building strong relationships?

If you answered yes, we want to hear from you!

As our Housing Partnerships Account Manager, you will:

• Lead regular operational reviews and quarterly compliance meetings with delivery partners (CICs and commercial providers) to monitor KPIs and elevate service standards.
• Act as the primary advisor on RSH Consumer Standards, ensure strict health & safety compliance and conduct ongoing due diligence and governance checks across all partner operations.
• Oversee tenancy management processes.
• Monitor core rent arrangements, manage invoicing schedules with our Finance team and ensure annual rent and service charge reviews are executed accurately.

To be successful in this dynamic role, it is essential that you have:

• Proven experience working within Supported Housing, Exempt Accommodation, or a Registered Provider (RP) setting.
• A strong track record in managing external delivery partners, driving performance and holding third parties accountable to strict standards.
• A sound understanding of Regulator of Social Housing (RSH) Consumer Standards, Housing Benefit/Exempt Accommodation rules and property compliance.
• A full UK Driving Licence and willingness to undertake frequent national travel, including overnight stays.
• Level 4 CIH qualification (or equivalent) is desirable, or a willingness to acquire specialised role-specific qualifications.

£36,000 per annum (& Benefits)

Closing Date: 13th November 2026

YMCA North Tyneside is committed to eliminating discrimination and encouraging diversity amongst the workforce, we aim to be an equal opportunities employer and seek to create an inspiring and inclusive place to work. We welcome applications from all sections of the community and value inclusion and diversity, which we demonstrate through our activities, policies and working practices.

Please note:

The health, wellbeing and safety of our colleagues is of paramount importance, with this in mind, we have refreshed our approach to recruitment