Account Operations Specialist

Where will your career take you next? Let’s find out together.

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

Travel Guard became part of Zurich Cover-More in December 2024.

In this role you will serve as a vital connection between Travel Guard, our agency partners, and internal teams, helping ensure the accurate reporting and administration of travel insurance programs. You'll build meaningful relationships with top accounts, help solve reporting and payment challenges, and play a key role in month-end reconciliation activities. This position offers a unique blend of customer interaction, analytical work, and cross-functional collaboration, making it an excellent opportunity for someone who enjoys taking ownership, building partnerships, and making a direct impact on business success.

• Support accounts that sell travel insurance by ensuring accurate premium reporting.
• Communicate via phone and email with accounts reporting questions and issues.
• Ensure timely payments from accounts and following up on outstanding payments.
• Participate in month-end account reconciliation.
• Build and maintain relationships with top accounts and Travel Guard’s internal sales team.

• A high school diploma or equivalent.
• Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook.
• Ability to effectively multi-task and manage multiple tasks daily.
• Exceptional written and verbal communication skills.
• Effective problem solving, critical thinking, and decision-making skills.
• Be a team player with a positive attitude.
• Ability to work a Monday-Friday schedule, in addition to month close schedule/extra hours to maintain service levels.

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

• Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

• We encourage you to take the time you need when you need it.
• We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

• We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who…