Remote E-commerce Operations Specialist - FMCG

Our client, a dynamic and rapidly growing e-commerce business specializing in FMCG products, is looking for a meticulous and proactive Remote E-commerce Operations Specialist to join their team. This position is fully remote, allowing you to contribute from anywhere within South Africa. You will play a crucial role in ensuring the smooth and efficient day-to-day operations of our online store, managing everything from inventory and order fulfillment to customer service and website maintenance.

The ideal candidate will have a strong understanding of e-commerce platforms, excellent organizational skills, and a keen eye for detail. Your primary goal will be to optimize the online customer experience and ensure seamless execution of all e-commerce processes. If you are a problem-solver with a passion for e-commerce and a commitment to operational excellence, this is an exciting opportunity for you.

• Manage and monitor online order processing from placement to delivery, ensuring accuracy and timeliness.
• Oversee inventory levels and coordinate with suppliers to maintain adequate stock for online sales.
• Liaise with third-party logistics (3PL) providers to ensure efficient warehousing and shipping operations.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information promptly and professionally.
• Monitor website performance and identify any technical issues, coordinating with the web development team for resolutions.
• Assist in managing product listings, ensuring accurate descriptions, pricing, and imagery.
• Analyze sales data and operational metrics to identify areas for improvement and efficiency gains.
• Develop and update standard operating procedures (SOPs) for e-commerce operations.
• Ensure compliance with all relevant e-commerce regulations and company policies.
• Contribute to the continuous improvement of the online customer journey and operational workflows.

• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred; relevant experience will be considered.
• Minimum of 3 years of experience in e-commerce operations, logistics, or a related role, preferably within the FMCG sector.
• Proven experience with e-commerce platforms (e.g., Shopify, Woo Commerce, Magento) and order management systems (OMS).
• Strong understanding of inventory management, warehousing, and fulfillment processes.
• Excellent customer service and communication skills, both written and verbal.
• Proficiency in using analytical tools (e.g., Google Analytics) to track and report on operational performance.
• Highly organized, detail-oriented, and capable of managing multiple tasks in a remote setting.
• Ability to work independently and proactively to resolve issues.
• Familiarity with the FMCG product landscape is a plus.
• Must be legally eligible to work remotely in South Africa.

• This fully remote position offers a competitive salary and benefits package, including medical aid and a provident fund.
• Enjoy the flexibility of working from home with a supportive team environment.
• Our client is committed to providing opportunities for professional growth and development through online training and skill-building resources.
• You’ll be a key player in a fast-growing e-commerce venture, with the chance to make a real impact.
• Regular virtual team events foster connection and collaboration.
• We value work-life balance and provide the autonomy needed to excel in a remote role.