Director, Provider Digital

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The Director, Provider Digital (Director, Product Management) will partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation, improve self-service adoption, enhance provider satisfaction, and deliver measurable business outcomes. You will oversee product management, user experience (UX), digital engagement, and provider-channel marketing capabilities to ensure coordinated, personalized, and impactful provider experiences. You will report to the AVP, Product Management.

Lead 5 direct reports across Product Management and Design

• Lead the roadmap and delivery priorities for provider-facing digital platforms

• Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities

• Define requirements, manage priorities, and guide digital product delivery

• Monitor platform performance, provider satisfaction, adoption, and operational measures

• Identify opportunities to improve provider experiences and digital self-service

• Support investment planning, delivery oversight, and continuous platform improvement

Use your skills to make an impact

Required Qualifications

• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement

• 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives

• Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes

• Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives

• Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement

Preferred Qualifications

• Experience with in a healthcare payer, provider, or healthcare services organization

• Experience supporting both public-facing and authenticated digital platforms

Additional Information

This role is not eligible for work visa sponsorship.

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you…