Service Designer

Job Description:

Are you ready to lead the design of end-to-end services that support some of the UK's most critical missions? At Leonardo UK, our Service Designers bring human-centred, evidence-based design leadership to multi-disciplinary delivery teams, shaping services across the full lifecycle — from Discovery through to Live. You will provide expert professional advice, influence decision-making, and lead complex design work that transforms how users interact with our services and how those services operate behind the scenes.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at our Bristol office to ensure close collaboration with the wider team and with our customers.

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end-to-end service models.
• Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co-design and decision-making forums.
• Support the development of service design practice and mentor junior team members.

• Strong expertise across the DDaT service design lifecycle.
• Ability to influence decisions with evidence, research and clear rationale.
• Experience delivering complex service design in multi-disciplinary teams.
• Strong communication skills and confidence in simplifying complexity.
• Ability to contribute to planning, strategy and roadmap discussions.
• Experience coaching or supporting others in service design.

• Proven experience in end-to-end service design (DDaT).
• Ability to produce service artefacts at multiple levels (journeys - blueprints - ecosystems).
• Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coordinating service design delivery across phases and teams

• Exposure to operational service management (ITIL, SLAs, support models).
• Experience in defence, government or regulated environments.
• Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
• Experience in agile or SAFe delivery environments.
• Professional training/accreditation in service design or human-centred design.
• Contribution to communities of practice or internal capability uplift.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit:

• Time to Recharge:
  Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future:
  Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters:
  Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and…