Product Expert - Veeva RIM Submissions, Archive, and Publishing

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is looking for a highly motivated individual with real-world life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. If you are a person who has a blend of experience building regulatory submissions and understanding of the key technical product features behind these processes, then this could be the role for you!

• Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focused on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features.
• Stay up to date with the latest features and roadmap direction and be able to communicate the future roadmap vision.
• Provide education for Veeva RIM customers in our Customer Communities and a range of forums. Product experts are key in communicating the value of our products, the customer business problems we are solving and presenting product functionality.
• Engage with customer stakeholders to communicate product roadmap and vision.
• Contribute to best practices and process recommendations within the Veeva RIM product suite.
• Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback into problem statements, identifying the needs of the customer, feeding these insights into roadmap strategy and release planning.
• Collaborate with Product teams to deliver valuable content and resources for product and release communication.
• Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support.

• 3+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related areas. Note that typical candidates will often come from Submission Publishing, Submission Managers, Regulatory Affairs Consultants and Specialists.
• 3+ years of experience working in consulting, solution consulting, support, or business liaison roles.
• Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, publishing, and archiving electronic submissions.
• Ability to understand customer business requirements and to translate them to problem statements that clearly identify the needs of the customer – communicated to both business and technical stakeholders.
• Ability to understand technical specifications and software development documentation and translate them to end users and business teams.
• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote.
• Strong analytical skills and English skills (written, verbal, and formal presentations).
• Self-directed team player with a positive attitude.
• Willingn…