Remote Management & Process Analyst — SBA Platform

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Full Time Technical US

30+ days ago Requisition

Work Location:Remote

Clearance Level:NACI

Job Description:Advanced Technology Leaders, Inc. is seeking qualified applicants to support the Small Business Administration (SBA) in the production implementation, support and operations of its custom solution that leverages the Amazon Web Services (AWS) cloud.

The Journeyman Management Analyst supports the U.S. Small Business Administration (SBA) Unified Lending Platform (ULP) program by assisting with organizational studies, business process analysis, workflow evaluation, requirements development, operational documentation, and process improvement initiatives.

The Journeyman Management Analyst works with program managers, business stakeholders, SBA personnel, subject matter experts, software development teams, quality assurance personnel, and other ULP team members to evaluate existing processes and identify opportunities to improve operational efficiency, effectiveness, consistency, and customer service.

The position supports the analysis and documentation of ULP business processes associated with SBA lending operations and related program activities. The analyst assists in translating business processes and operational requirements into clear documentation that can be used by management, business users, and technical teams.

The ideal candidate is highly organized, analytical, detail-oriented, and capable of gathering information from multiple stakeholders and converting that information into clear, concise, and actionable documentation.

Responsibilities & Duties:

The Journeyman Management Analyst supports the U.S. Small Business Administration (SBA) Unified Lending Platform (ULP) by conducting organizational studies, evaluating business operations and processes, analyzing workflows, and assisting management in identifying opportunities to improve efficiency and effectiveness. The position works closely with SBA stakeholders, program management, business users, subject matter experts, software development, quality assurance, and operations personnel to collect and analyze information, document current and future-state processes, identify operational gaps, and develop practical recommendations for process improvement.

The Journeyman Management Analyst assists with gathering and documenting business and functional requirements; developing process maps, workflow diagrams, standard operating procedures, operations manuals, user guides, and other program documentation; and supporting the evaluation and implementation of ULP system and process changes. The position also assists with data collection and analysis, preparation of reports and presentations, tracking of action items and requirements, and development of management products used to support program decision-making.

The analyst participates in meetings, working groups, requirements sessions, process reviews, and operational activities and assists in coordinating information between SBA business stakeholders and ULP technical teams.

• Business Process and Organizational Analysis: Assist with organizational studies, workflow analysis, work simplification and measurement studies, current-state and future-state process analysis, requirements gathering, process mapping, identification of operational gaps, and development of recommendations to improve ULP business operations and efficiency.
• Requirements and Documentation: Assist in developing, maintaining, and updating business and functional requirements, user stories, acceptance criteria, business rules, process documentation, Standard Operating Procedures (SOPs), operations and procedures manuals, user guides, training materials, and other ULP program documentation.
• Program and Operational Support: Support ULP program management and operations through data collection and analysis, preparation of reports and presentations, tracking of action items and requirements, participation in stakeholder meetings and working groups, analysis of operational issues, and coordination between SBA business stakeholders, management, and technical teams.

Minimum Qualifications:

• Bachelor’s degree in business administration/management or comparable experience
• Ability to work with customers, clients, and employees, respond to questions in meetings, group settings, and in writing relaying technical…