Chief External Relations Officer

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.

Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.

Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences
• We can be authentic and feel like we belong
• We promote equity in our organization and our community

NCCI’s workforce consists of over 800 employees, with the majority located near the company’s headquarters in Boca Raton, Florida. This position will be based in Boca Raton, with the majority of time onsite and some flexibility for periodic remote work.

The Chief External Relations Officer is a member of NCCI’s Executive Team and contributes broadly to the strategic direction, operating effectiveness, and long-term success of the organization. This leader helps shape both what NCCI delivers to the workers compensation system and how NCCI operates to deliver greater value, strengthen execution, and adapt to changing stakeholder needs.

The Chief External Relations Officer provides executive leadership for both the Regulatory Division and Customer Operations Division. The role is stakeholder focused and strengthens alignment across NCCI’s regulatory, industry, carrier, bureau, residual market, and other customer-facing activities while preserving the distinct expertise, responsibilities, and accountabilities of each function.

A core responsibility of the role is to develop and lead an integrated stakeholder engagement strategy. This includes ensuring NCCI has a comprehensive view of its relationships with regulators, carriers, agents and brokers, independent bureaus, legislators, industry associations, insureds, and other participants in the workers compensation system. The role ensures external perspectives, market intelligence, and stakeholder insights are understood, shared, and used to inform NCCI’s strategy, priorities, services, operations, and value proposition.

Specific areas of responsibility include state regulatory and department of labor relations, legislative and government affairs, WCIO and bureau relations, residual market operations, affiliate / carrier services, as well as key customer-facing production areas including customer service, assigned risk, experience rating, ownership rulings, and related stakeholder-facing functions. The role also provides executive leadership for key stakeholder forums and events, including NCCI’s Annual Insights Symposium and Residual Market Forum.

The Chief…