Medicare Market Operations Partner

Job Description:

The Medicare Market Operations Partner is responsible to partner with the Medicare P&L leadership, Product Leadership, and Market Presidents to ensure the end‑to‑end operational performance of the organization’s Medicare Advantage line of business. This role ensures operational excellence, regulatory compliance, and alignment with CMS requirements while driving efficiency, quality outcomes, and member satisfaction. The Director partners cross‑functionally with clinical, finance, compliance, network, and technology teams to support profitable growth, Stars performance, and financial sustainability.

This individual will interface directly with all key stakeholders as they drive forward a strategic operating plan for each market.

Lead and oversee daily market operations of the Medicare Advantage program, ensuring compliance with CMS regulations and internal policies

Develop, implement, and optimize operational strategies to support enrollment, product development, member services, claims, utilization management, and care coordination

Ensure operational readiness for CMS audits, program reviews, and regulatory changes as it relates to the annual product development cycle

Partner with Compliance and Legal teams to interpret and operationalize CMS guidance, HPMS memos, and federal/state regulations

Drive performance improvements related to Star Ratings, member experience, quality measures, and operational KPIs with Market Presidents, Product Leadership, and Medicare P & L leadership

With compliance, support oversight and delegated entity performance, vendor performance, including contract compliance and reporting

Collaborate with Finance on budgeting, forecasting, and cost management related to MA operations

Foster local market accountability and continuous improvement

Support growth initiatives, including new market entry, benefit design changes, and annual enrollment periods (AEP)

Leverage data and reporting to identify trends, risks, and opportunities for operational enhancement

• Bachelor’s degree
• 5+ direct years of Medicare Advantage experience
• Relevant experience such as working with CMS audits, STAR ratings optimization, and/or quality improvement initiatives
• Background in payer operations, health plans, or value‑based care organizations
• Knowledge of delegated and vendor management models
• Lean, Six Sigma, or other process improvement certification

• Master’s degree (MBA, MHA, MPH, or similar)
• Additional experience in data analytics, strategic planning, communication, analytical skills, problem solving

This is an exempt, full‑time position. Pay offers are determined by prior years of relevant experience within the established pay range. With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. This position can be performed remotely with business travel as‑needed.

Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, MA, MN, NY, PA, RI, VT, and WA. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

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