Technical Product Manager, Post-Sale

Join a forward-thinking team leading the charge in post-sale product execution within a rapidly evolving SaaS environment. As a pivotal player in this role, you will be responsible for ensuring seamless customer onboarding, delivering professional services, and expanding pipelines to fuel long-term growth. This contract opportunity offers the flexibility of remote work within the US and is initially scoped for approximately six months, aligned with a major merger launch.

In this dynamic position, you will own and optimize product and process requirements for critical post-sale work streams such as Professional Services, Customer Onboarding, and Expansion Pipeline Management. Your key focus will be to maintain customer continuity through launch and design scalable operating models for sustained success. You’ll work closely with cross-functional teams, translating business needs into actionable user stories primarily within Salesforce and Rocketlane (or similar PSA/onboarding platforms).

Your efforts will directly impact customer satisfaction and operational efficiency during a pivotal period of organizational growth.

• 7+ years of experience in Technical Product Management, Business Systems, Customer Success Operations, or Revenue Operations.
• Deep expertise in SaaS customer onboarding, Professional Services delivery, and pipeline expansion management.
• Hands-on experience with Salesforce, including integration workflows and data flows.
• Proven ability to manage complex initiatives in Agile environments, involving user stories, backlog refinement, and testing.
• Strong stakeholder management skills across various teams and functions.

• Experience with Rocketlane or comparable onboarding and PSA tools such as Gainsight or Taskray.
• Familiarity with data flow management and broader integration projects.

• Bachelor’s degree or higher in a relevant field.
• Prior experience at SaaS companies focusing on customer onboarding and post-sales processes.
• Experience working on merger or integration initiatives is a plus.

• Fully remote within the US.
• Availability for an initial engagement of around six months, starting February 1.
• Ability to coordinate long-term roadmap planning and transition post-launch.

This role is perfect for a strategic, tech-savvy product leader passionate about customer success and cross-functional collaboration, ready to make an immediate impact in a fast-paced environment.