Manager, Customer Success - Upmarket , Remote

The application window is expected to close on: 10/20/2026
At Cisco, we help customers turn technology investments into real business outcomes. We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. In this role, we combine deep networking expertise, AI‑driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value.
We create and guide Technical Adoption Plans (TAPs) that connect customer goals to action. We work across Customer Experience, Sales, Partners, and Product teams to support onboarding, accelerate adoption, improve renewals, and uncover growth opportunities. This is a highly visible role with broad impact. It is a great fit for someone who enjoys solving complex technical challenges, influencing strategy, and helping customers get the most from Cisco.

We'd love to meet you!

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
• Use telemetry, AI‑driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
• Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
• Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross‑functional stakeholders.
• Bring customer feedback into Cisco's product teams, help prioritize high‑value improvements, and contribute to better usability, serviceability, and adoption experiences.
• Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.

• Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or equivalent relevant work experience.
• Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD‑Routing.
• Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected.

• Experience using telemetry, analytics, or AI‑driven insights to guide adoption planning and execution.
• Strong facilitation skills across executive briefings, customer workshops, and technical reviews.
• Experience building scalable enablement programs and driving adoption that supports renewals and growth.
• Additional certifications aligned to current industry trends are a plus.

• We are building a team that helps customers move from deployment to full value realization.
• In this role, you will influence strategy, shape adoption outcomes, and help strengthen the connection between customer needs and product improvements.

• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• We work as a…