Senior Customer Success Manager - HealthTech; Remote FL

Connecting everyday people with caregivers!
Finding healthcare services should be convenient and digitally accessible. That’s why Gro Patients™ is dedicated to enhancing the healthcare navigation process by delivering award-winning technologies that help practices match their patients with the right providers and care.

Gro Patients™ is committed to building lasting partnerships with healthcare companies for long term growth and ongoing revenue generation. As a Customer Success Manager, you will work with some of our largest customers in Florida to guide them with product onboarding, build advocacy and understanding of the Gro Patients™ platform, and implement initiatives that will expand usage of Gro Patients™ within their channels.

The Customer Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and project management skills. Collaboration across our different markets and business functions is essential for success within this role.

What You’ll Do:

• Drive growth:
  Focus on profitable growth and retention of Florida based healthcare companies.
• Strategy development and execution:
  Work with cross functional teams, product and marketing and with our partners to develop strategies for growth and own the end to end execution of new initiatives.
• Entrepreneurial Spirit:
  Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right customer experience.
• Operates from a place of extreme ownership and high individual execution.
• Cross functional collaboration: work across multiple teams within Gro Patients™ to monitor and improve performance of customer accounts.
• Embark on self-learning to ensure you understand the sectors within which our customers operate and any regulatory implications.
• Partnership Excellence:
  Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting the Gro Patients™ mission and objectives.
• Driving towards Metrics:
  Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics.
• Autonomous Innovation & Planning:
  Work in a dynamic, fast-paced environment where ambiguity is a constant.
• Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes.
• Senior Leader Interaction:
  Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.

What We Look For:

• Bachelor’s degree in Business Management, Marketing, or equivalent practical experience.
• 5+ years of customer service and management experience
• Experience working with external partners and customers while being an ambassador of your company and company’s brand
• Familiarity considering and building within customer ecosystems
• Outstanding written and verbal communication with a diverse stakeholder audience
• An obsession for getting the details right
• Comfortable in a startup organization
• Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
• Experience in working with Salesforce CRM
• Excellent presentation skills
• Ability to identify growth opportunities through data analysis and customer research
• Solid familiarity with payments, commerce, healthtech or b2b2c models.
• Bonus points for direct experience with healthcare
• Experience of working in a regulated environment in the US
• Flexibility and willingness to travel, domestically for customers and team meetings

Please note that visa sponsorship is not available for this position.

Employees new to Gro Patients™ typically come in at the start of the pay range. Gro Patients™ focuses on providing a simple and…