Sr. Associate, Process Manager - Business Cards & Payments; Work From Home

Sr. Associate, Process Manager - Business Cards & Payments (Work From Home)

We are seeking a highly motivated, detail-oriented, and experienced Senior Associate, Process & Controls Manager to join the Business Cards & Payments team. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

As a Process & Controls Manager on our Business Operations team, you will work on multiple initiatives. These could include:

• Working closely with a small team to develop a pilot, with a focus on developing process instructions and monitoring strategy
• Using enterprise-standard business process management tools to monitor, learn from, and improve existing processes
• Leveraging qualitative and quantitative data to develop and prioritize improvement agendas
• Planning and implementing strategic changes, ensuring process artifacts and strategies are updated (focusing on risk management and associate readiness)

Our business is dynamic, and continually evolving and growing. We work very closely with our partner teams, and ensure that our processes and controls account for second/third order impacts. You may enjoy this role if you enjoy learning new things, and using process and structure to help our associates and customers succeed.

• Ensure processes are documented, projects are prioritized, and business objectives are met
• Support control creation, revision, and assist in the planning and execution of control assessments and hygiene
• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership
• Identify and drive improvements that streamline, automate, and reduce risks of processes that would improve internal/external customer experience
• Work with business partners to identify, manage, and mitigate risk to Capital One
• Develop a strong understanding of risks, requirements, controls, processes, and corrective actions through review and evaluation
• Exhibit creative thinking and problem solving skills to achieve desired outcomes, by bridging gaps, improving and clarifying needs and providing appropriate solutions that are scalable, standardized, and operational ready
• Furthering the Well Managed agenda within Card to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem
• Collaborate with others across multiple departments and lines of business

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service
• Provides (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5
  
  Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Candidates must live within approximately 100 miles of the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice. Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One…