Enterprise Relationship Coordinator

The Enterprise Relationship Coordinator supports communication and coordination between HCIS and assigned clinical, operational, academic, or administrative partners. This role helps maintain effective working relationships, gather information about partner priorities and operational needs, and supports the timely routing, tracking, and follow-through of technology and workflow-related requests.

The Enterprise Relationship Coordinator works under the direction of an Enterprise Relationship Manager and collaborates with operational partners and HCIS teams. The role assists with demand identification, request clarification, intake of readiness, meeting coordination, status communication, documentation, and operational readiness activities. The position supports clinical informatics, project management, application, infrastructure, cybersecurity, analytics, support, or other subject matter experts.

This role helps ensure requests and issues are documented accurately, directed to the appropriate teams or processes, and communicated consistently. The Enterprise Relationship Coordinator also helps maintain visibility in active requests, decisions, risks, dependencies, and next steps across assigned areas.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Responsibilities:

Support the Enterprise Relationship Manager in maintaining effective working relationships with assigned clinical, operational, academic, and administrative partners.

Coordinate and participate in recurring meetings with assigned departments, sites, service lines, clinics, or operational areas; prepare agendas, capture decisions and action items, and monitor follow-through.

Gather information from partners regarding current operations, priorities, emerging needs, workflow concerns, technology dependencies, and timing considerations.

Assist partners in documenting problems, requested outcomes, affected stakeholders, urgency, dependencies, risks, and other information needed for intake or evaluation.

Help identify whether a request may involve technology, workflow, communication, training, policy, governance, staffing, or operational considerations and engage with the Enterprise Relationship Manager or appropriate subject matter experts.

Route requests and questions to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels in accordance with established procedures.

Maintain accurate records of active requests, future demand, issues, decisions, dependencies, escalations, and strategic opportunities across assigned areas.

Monitor assigned action items and requests, obtain status updates, identify gaps or delays, and elevate concerns to the Enterprise Relationship Manager as appropriate.

Coordinate communication between operational partners and HCIS teams regarding request status, intake requirements, decisions, timelines, constraints, and next steps.

Assist with operational readiness activities by identifying affected stakeholders and coordinating communication, training, scheduling, adoption, and post-implementation of follow-up needs.

Support issue and escalation resolution by gathering facts, documenting impact, identifying ownership, and coordinating next steps under the direction of the Enterprise Relationship Manager.

Prepare meeting materials, relationship updates, demand summaries, status reports, issue briefs, and other documentation to support decision-making.

Identify recurring questions, request…