Manager, Sales Systems

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

Own the bridge between Sales strategy and technology delivery — translating business and GTM requirements into clear engineering specifications, and serving as the primary conduit between Sales, Product, and Engineering teams. This role ensures our sales tools, workflows, data infrastructure, and request processes support Sales execution at scale, combining deep systems ownership with a consultative, technically fluent approach to partnering across the business.

Key Responsibilities Sales Systems Ownership This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.

Maintain system priorities and backlogs based on business value, user needs, and operational risk.

Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.

Own and maintain general data infrastructure supporting Sales — data models, integrations, and pipelines feeding CRM and analytics tools.

Request Intake & Triage Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.

Interface with Engineering to manage the flow of Sales requests — clarifying requirements, tracking status, and ensuring timely  partnership with the Manager, Analytics & Reporting - serve as the single point of accountability for Sales-originated requests, moving through Analytics and Engineering, reducing duplication and competing asks.

Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.

Requirements and Delivery Partner with Sales stakeholders to understand workflows, pain points, and business needs.

Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.

Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.

Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.

Coordinate user acceptance testing, release validation, and post-launch verification.

Lead cross-functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non-technical teams.

Adoption and Performance Measure adoption, utilization, data quality, user experience, productivity, and business outcomes.

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