Senior Associate, Verticals - Strategy & Operations

About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. Dash Marts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end Dash Mart experience is powered through Door Dash.

Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both Dash Marts and third party partners.

We’re looking to hire a few Senior Associates within our Central Strategy & Operations that will help shape our strategy around delivery efficiency, leveraging both operational and product levers to build logistics systems and frameworks. This role sits at the intersection of strategy, analytics, and execution, with end-to-end ownership of key efficiency drivers and their impact on our business. Partnering cross-functionally with Product, Engineering, Analytics, and Finance, you will translate complex data into actionable insights and initiatives that improve efficiency, elevate the customer experience, and strengthen our bottom line.

You will play a critical role in designing new systems, optimizing existing operations, and ensuring we continuously improve as we grow. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and on-site in Dash Marts as well. You will report into an Associate Manager on the role. You’re excited about this opportunity because you will… Build.

You’ll have your fingerprints all over Door Dash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Test & implement. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.

Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Strategize. You will own and deliver on improving key selection metrics. Lead and collaborate. You’ll work with a cross-functional team, including local operations, engineering, and product.

We’re excited about you because… You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You are a self-starter. You don’t wait for others to point you at a problem. You are innately curious and take initiative to truth seek and investigate opportunities. You’re equally comfortable operating at 10,000 feet and 1 foot.

You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.

You have 2-4+ years…