Director of Customer Success
Spring, Harris County, Texas, 77391, USA
Listed on 2026-10-24
-
Business
Customer Success Management, Client Relationship Management
Exciting Opportunity:
Director of Customer Success at a Leading Healthcare Technology Company
Are you passionate about transforming healthcare revenue cycles and making a real difference in patient care? We're on the hunt for a dynamic Director of Customer Success to lead client relationships, drive growth, and ensure seamless integration of innovative solutions—all within a supportive and inclusive environment!
Location:
Remote
Salary Range: £130,000 - £155,000 per year
Type:
Full-Time
As the Director of Customer Success
, you will oversee strategic healthcare accounts, guiding them through onboarding, implementation, adoption, and expansion. Your leadership will help healthcare partners optimize revenue and operational efficiency while delivering measurable results.
- Develop and nurture long-term relationships with enterprise healthcare clients from onboarding to ongoing support.
- Collaborate with product and engineering teams to tailor solutions, incorporate feedback, and shape the product roadmap.
- Lead cross-team initiatives to maximize client success and minimize challenges.
- Create personalized account plans, identify upsell opportunities, and drive growth.
- Work with marketing to showcase success stories and build trust in our brand.
- Oversee project timelines, requirements, and risk management for smooth onboarding processes.
- Demonstrate your client's value through measurable financial and operational results.
- Partner with tech teams to deliver vital integrations with platforms like EMR, EHR, RIS, and LIS.
- 10+ years of experience in customer-facing roles, especially within healthcare or revenue cycle management.
- Proven success managing strategic accounts and identifying growth opportunities.
- Excellent communicator, capable of translating complex tech to diverse audiences.
- Strong organizational skills and a proactive, action-oriented mindset.
- Deep empathy and ability to build trust with clients and stakeholders.
- Expertise in areas like patient access, coding, AR recovery, denials, charge capture, or prior authorization.
- Ability to influence teams and coordinate cross-departmental efforts.
- Proficiency with Microsoft Office tools, especially Excel, Word, and PowerPoint.
Recognized as a 2025 Great Place to Work®, we offer a vibrant, inclusive culture with flexible hours and projects that truly make an impact. Enjoy our supportive environment, opportunities for growth, and work from anywhere!
Ready to make a real difference in healthcare? Join us and help healthcare providers improve revenue performance and deliver better patient care!
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