Program Manager, Client Services, Clinical Trial

Position: Program Manager, Client Services, Clinical Trial Support
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit  a Program Manager on the Clinical Trial Support (CTS) team, you will be the primary liaison between sponsors/clients and external vendors. You will oversee budget management and program performance to ensure optimal outcomes.

Your role involves removing obstacles to facilitate the timely delivery of medications to patients. You will conduct and lead regular calls with both clients and vendors, handle all contract and business rule modifications, and maintain meticulous attention to detail.

The position requires a self-motivated and highly organized individual who excels in managing multiple aspects of client and vendor relations. The CTS team is a close-knit, collaborative, and highly supportive group. We work effectively together and are seeking an individual who excels in such an environment.

ESSENTIAL FUNCTIONS Manage client contracts/statements of work and execute accordingly.

Host and facilitate internal and client kick-off calls.

Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood.

Oversee and maintain the client's program budget using advanced Microsoft Excel skills, ensuring accurate tracking through formulas and analyzing prefund accounts and invoices.

Notify stakeholders promptly of any price changes and create and execute change orders to meet program requirements efficiently.

Interface with clients, vendors, and pharmacies to maintain business-essential relationships on a day-to-day basis as the primary business relationship manager.

Conduct regular meetings (phone, Webex, Teams) to update the client on program status, discuss and troubleshoot ongoing issues, and provide solutions and support.

Measure and monitor program key performance indicators to ensure maintenance of program business rules.

Learn and assist the client in navigating client-internal requirements and processes specific to their  well-versed in the third-party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams).Build and maintain relationships with all internal functional areas and take a leadership role with all internal project stakeholders.

Oversee the implementation of programs by following a detailed checklist to ensure comprehensive setup and successful  a sought-out resource within Valeris as both an internal and external subject matter expert.

Utilize Valeris' leadership competencies as the driving force behind…