Business Consulting Enablement Specialist

Join the Team Modernizing Medicine At Mod Med, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This  for doctors, by doctors  philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

Consistently ranked as a Top Place to Work
2025 Globee Business Awards:
Gold Globee for “Technology Team of the Year”2025 Black Book Awards:
Ranked #1 EHR in 11 Specialties Florida Venture Forum:
Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description

Summary:

The Enablement Specialist designs scalable content repositories, streamlines cross-functional client journeys, acts as the primary product liaison for core/ancillary updates, and leverages Al to automate and enhance client-facing deliverables.

Role & Responsibilities Content Strategy & Al Innovation (30%):
Design and manage a centralized library of BC templates, workflows and documentation across all specialties (e.g. Process Analyses, Best Practice Workflow Guides, BPA). Leverage Al and automation tools (e.g., Gems, custom prompts, scripts) to create document repositories based on client profiles and streamline content creation/management. Actively collaborates with BC Leadership on evolution of documentation.

Product Liaison, SME & Internal Trainer (25%):
Act as the key bridge linking Product Owners with the Business Consulting (BC) team. Key responsibilities include collaborating with product leadership to evaluate the operational impact of upcoming features and releases, gathering and relaying feedback from clients and consultants, and delivering focused internal BC knowledge transfer and training sessions. Additionally, this role partners with subject matter experts to track and communicate release timelines while sustaining deep domain knowledge across EMA, gGastro, and ancillary solutions (such as Mod Med Scribe, Klara, and Al Faxing) to ensure the BC team stays fully informed.

Cross-Functional Alignment (20%):
Partner with departmental leadership to map the end-to-end client journey, removing silos between PM, BC, Training, and CSMs to ensure SOPs are up to date, streamline communication and optimize the client experience.

Internal Governance (15%):
Establish and manage a formal intake program for internal process improvement requests, facilitates a structured internal release schedule tailored to BC and CS department needs.

Market & Tech Research (10%):
Analyze current tools, automation, and processes to ensure alignment with market trends and ensure a competitive process in line with Mod Med Goals and business needs. Evaluate external marketplace technologies (e.g., client website creation) and analyze competitor intelligence to accelerate and modernize departmental offerings.

Skills & Requirements Bachelor's Degree preferred4 years of Clinical, Operational Consulting, or Project Management experience.

High proficiency in process analysis and mapping, technical writing, workflow architecture, and internal communications.

Experience with Al prompt engineering and cross-departmental product management.

Communication:
Understands…