Senior Manager, Technology Operations - Risk Policy Governance

Reference: R-2669460

Posted:

Location:

BENTONVILLE, AR, United States; SUNNYVALE, CASalary: $117000 - $234000/year

Type:
Full time / Regular/Permanent Company:
Walmart Business Segment:
Home Office About the team:
The Walmart Marketplace Seller Risk team is committed to protecting the platform by managing seller-related risks and preventing unauthorized access. The team monitors seller activities to maintain a secure and trustworthy marketplace. Collaborating across functions, members lead strategic initiatives that improve operational efficiency and uphold customer and brand trust. By leveraging data insights, stakeholder engagement, and process enhancements, the team supports sustainable growth and Walmart Marketplace’s reputation as a reliable e-commerce destination.

This role involves driving cross-functional projects and fostering strong partnerships to achieve key business objectives effectively. What you'll do:

Own the Marketplace Risk Policy Library/Portal, policy inventory, taxonomy, and end-to-end policy lifecycle, ensuring clear ownership and alignment to controls, SOPs, enforcement & seller experiences.

Establish governance standards,decision rights,approval processes,review cadences, & exception management.

Lead policy change management, including version control, impact assessment, stakeholder communication, implementation tracking, and traceability.

Lead policy GTM and operational readiness, ensuring SOPs,training, communications, seller experience, and supporting capabilities are ready for launch.

Conduct policy audits to identify gaps, inconsistencies, and control weaknesses.

Partner cross-functionally to develop scalable policies addressing emerging risks and business needs.

Measure policy effectiveness and recommend improvements to controls and automation.

Drive global policy consistency while addressing market-specific requirements.

What you'll bring:

Experience developing and governing policies, risk frameworks, compliance programs, or controls in a complex business environment.

Strong understanding of policy lifecycle management, governance, change management, and operational implementation.

Ability to translate complex risk and business needs into clear, scalable policies and requirements.

Strong analytical judgment with the ability to balance risk, customer and seller experience, operational impact, and business growth.

Proven ability to influence and drive alignment across Product, Operations, Legal, Compliance, and business teams.

Strong executive communication and stakeholder management skills.

Ability to create structure in ambiguity and build scalable governance mechanisms.

Experience using data and insights to measure effectiveness and drive continuous improvement. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs…