Implementation Release Manager; Remote

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

The Implementation Release Manager coordinates business and operational readiness for new product and process releases impacting end users. Partners across Implementation, Product, Process, Business Validation, Learning & Development, Product Marketing, and other stakeholders to ensure releases are appropriately tested, communicated, documented, and supported. Serves as a central point of coordination for release readiness, identifying risks and dependencies and providing visibility into upcoming changes and their impact on users.

While Product and Engineering own technical deployment, this role focuses on preparing the business and Implementation teams to support successful release adoption.

• Coordinate business and operational readiness activities for upcoming product and process releases, including timing, audience, impact, and dependencies.
• Maintain centralized visibility into the release pipeline and overall readiness of upcoming changes.
• Partner with Product, Process, Business Validation, Learning & Development, Product Marketing, and Implementation teams to coordinate release requirements and handoffs.
• Track readiness across testing, training, communications, documentation, and implementation support.
• Identify and escalating gaps, risks, and dependencies that may impact release readiness or the end‑user experience.
• Support release go/no‑go decisions by providing visibility into business, operational, and user readiness.
• Assess how product and process changes may affect existing workflows and communicate relevant impacts to Implementation teams and stakeholders.
• Ensure Implementation teams have appropriate advance visibility and information to effectively support users through releases.
• Support consistent release governance and adherence to established release readiness requirements.
• Monitor release outcomes and user feedback and recommend improvements to release processes, coordination, and cross‑functional handoffs.

• Bachelor’s degree or equivalent combination of education and experience.
• Typically have 4+ years of related experience.
• Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.
• Experience coordinating initiatives across technical, operational, and business teams.
• Experience supporting product, process, technology, or other organizational change and release activities preferred.

• Knowledge of release management, operational readiness, change adoption, and implementation practices.
• Strong organizational and project coordination skills with the ability to manage multiple priorities, stakeholders, and dependencies.
• Ability to identify risks and gaps, evaluate impacts, and facilitate appropriate resolution and escalation.
• Ability to translate product and technical changes into clear business, operational, and end‑user impacts.
• Strong analytical…