Director, Pricing & Monetization

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description The Director, Pricing & Monetization is the enterprise leader accountable for Sprinklr’s pricing, packaging, and monetization strategy. This role sets the multi-year vision and operating model for how the company converts product innovation, customer value, market evidence, and unit economics into scalable commercial offers that customers can understand, sellers can transact, and the company can grow profitably.

The Director will lead a company-wide portfolio of monetization priorities spanning offer architecture, price metrics, packaging tiers, bundles, upgrade paths, consumption and outcome-based models, AI monetization, SKU governance, and commercial rollout. The role serves as a strategic advisor to the VP, Product Operations and executive leadership, and drives decisions across Product, Product Marketing, Finance, Sales, Sales Operations, Deal Desk, Billing, Revenue Accounting, Legal, Customer Success, Services, and Enablement.

This is a remote position with a preference for someone to sit in the Eastern time zone. What You Will Own Enterprise pricing and packaging strategy. Define the principles, roadmaps, and decision frameworks that guide how Sprinklr packages, prices, sells, and expands its portfolio across Social, Marketing, Insights, Service, Platform, and AI.Offer and portfolio architecture. Create clear package structures, including good-better-best tiers, platform entitlements, add-ons, bundles, buyer-aligned offers, and logical land-expand-unify upgrade paths.

Monetization model design. Develop and pressure-test seat, usage, consumption, credit, outcome, and hybrid pricing models; identify the price metric that best aligns customer value, willingness to pay, cost-to-serve, and operational feasibility.

Commercial and financial modeling. Build business cases, scenario models, back-tests, migration economics, discount architecture, and sensitivity analyses that quantify ARR, margin, adoption, retention, cannibalization, and revenue-risk implications.

Cross-functional pricing decisions. Lead working sessions and executive decision forums; surface trade-offs, recommend a clear path, and drive alignment from concept through approval and launch.

Pricing operations and governance. Establish repeatable intake, prioritization, approval, documentation, and lifecycle processes for new offers, SKU creation, migrations, exceptions, deprecations, and pricebook changes.

Launch and field readiness. Translate strategy into executable artifacts such as price books, packaging maps, SKU definitions, quoting rules, migration guidance, FAQs, enablement materials, and seller-facing value narratives.

Performance management. Define KPIs and learning agendas for new pricing and packaging, monitor adoption and commercial outcomes, and recommend revisions based on evidence from customers, deals, usage, win/loss patterns, and financial results.

Market and customer intelligence.…