Senior Implementation Manager

Reporting directly to the Senior Director of Operational Excellence, the Senior Implementation Manager leads the Program Operations Support team and executes approved Operational Excellence initiatives. The role partners with Divisional Leadership, Program Managers, and key stakeholders to align matrixed Quality Assurance, Program Operations Training, and other business-function support with divisional needs. Supervisory and tasking authority is limited to Program Operations Support personnel.

The Senior Implementation Manager directs implementation planning, operational diagnostics, workflow development, program-management support systems, approved business-system enhancements, field deployment support, adoption monitoring, and sustainment activities assigned to Program Operations Support. The role directly supervises the Nursing Protocols and Compliance Educator and the Program Governance & Support Specialist, setting priorities, assigning work, approving deliverables, resolving internal dependencies, and coordinating requirements, decisions, and handoffs.

Matters outside the team’s authority are escalated to the appropriate organizational owner.

The Senior Implementation Manager exercises supervisory and decision-making authority only within Program Operations Support while Quality Assurance, Training, and other business-function leaders retain authority for their respective operations, personnel, priorities, and professional determinations. Cross-functional work is conducted through coordination, agreed commitments, and escalation to the appropriate organizational owner.

$165, 000 / year

• Program Operations Support Leadership — Establish priorities, assign work, direct execution, approve deliverables, and manage workload and performance for Program Operations Support personnel. Coordinates the team’s frameworks, tools, systems, and work spaces with the Divisions and other functional owners without directing their personnel.
• Operational Diagnostics and Assessment — Facilitate assessments requested or sponsored by the appropriate business-function or Division owner to identify process gaps, workflow friction, role-to-work misalignment, operational constraints, and improvement opportunities. Present findings and recommendations to the responsible owner for decision and action.
• Process and Workflow Development — Translate approved requirements and operational needs into standardized processes, workflows, Work Instructions, Job Aids, tools, and other repeatable execution mechanisms. Incorporate clinical requirements and recommendations provided by the Nursing Protocols and Compliance Educator and coordinate documentation, workspace, records, tracking, and administrative controls through the Program Governance & Support Specialist.
• Implementation Planning and Cadence — Develop and manage Program Operations Support implementation plans, backlogs, milestones, dependencies, decision points, and schedules. Coordinate external dependencies and proposed timelines with the responsible Division, Program Manager, Quality Assurance, Training, or business-function owner for approval and commitment.
• Program Management Support Systems and Digital Enablement — Manage the Program Operations Support team’s development and administration of standardized program-management frameworks, templates, MIDAS resources, and digital work spaces. Coordinate proposed designs, changes, and deployments with the applicable quality, training, technology, or business-system owner before implementation.
• Program Startup and Lifecycle Support — Apply standardized implementation practices, governance resources, workflows, and tools during new-program startup, transition, ongoing management, and…